What Is GST?

Under the GST, all purchases, such as the selling, transferring, exchange, rent, or import of products and/or services rendered for consideration, would attract CGST (to be imposed by Centre) and SGST (to be imposed by States). GST is a destination-based taxation scheme which ensures that the responsibility to pay CGST / SGST will occur when the products and services are delivered as defined. GST also absorbs multiple indirect taxes into one.

GST Helplines

With the introduction of GST in India turned out to be much-needed tax reform, and given that a large number of business organizations are located and operate in India. It is mandatory for any business organization with a significant annual turnover to register themselves under the GST Act 2017.

With thousands of business organizations registering, so to ease out the whole process of registration and to make help tax-paying citizens with paying their taxes, the Indian government has set up a Goods and Services Tax/GST Helpline.

Goods and Services Tax Helpline: E-Mail

You can get more information and help on GST through email from several different departments of the government. Listed below are some of the GST contact email addresses.

  • GST Help Desk – helpdesk@gst.gov.in
  • CBEC Mitra – cbecmitra.helpdesk@icegate.gov.in
  • ICEGATE Help Desk – icegatehelpdesk@icegate.gov.in

Goods and Services Tax Helpline: Telephone Numbers

An individual can always get help with any related to GST via a phone call and this seems to be one of the most popular methods of reaching out for help with anything related to GST.

Listed below are some of the telephone numbers you can call if you want help with matters related to GST

GST Help Desk: 0120-4888-999

ICEGATE Help Desk: 1800-3010-1000

CBEC Mitra: 1800-1200-232

Goods and Services Tax Helpline: Self-Service Portal

Apart from using phones/email-based GST Helpline, a unique GST Self Service platform has been established to simplify the complaints resolution process. It can be reached from the main page of the Authorized Goods and Services Tax Site. This GST dispute resolution and monitoring platform is accessible on the home page under the Utilities > User Services section.

Clicking on that takes you to the page where you can submit a grievance and if you want to do so you’ll have to select one option from the “Grievance Type” drop-down menu.

Rather than contacting the GST support line, you could even fill out your complaint/grievance details alongside your personal information like name, phone number, mail address, etc. here. You could also insert copies (JPEG or PDF format) of any existing supporting documentation. Once you successfully complete all the mandatory areas on this grievance form, you would then obtain a “Grievance Number”.

You can then use the grievance number to track your grievance status.

GST Returns Help: GST Practitioner

When you have issues with core GST implementation fields like GST filing and are unsuccessful at accessing the details online by utilizing the GST support line, you may choose to employ an authorized GST practitioner’s services. he activities a GST professional can take on account of GST registered individuals/enterprises include:

  • Giving information on outward/inward supplies.
  • Deposits via an electronic cash register
  • The filing of Monthly/quarterly/annual/final report
  • Submission of requests to modify/nullify GST registration

A rundown of GST experts working in your general vicinity can be acquired by utilizing the Locate GST Practitioner Tool accessible on the Official GST Portal. You can look through the contact subtleties of accessible GST specialists utilizing their Enrolment Number/GSTP (GST Practitioner) ID or Name/Area.

Do remember that the Government has not indicated any charges for any of the exercises that a GST Practitioner is permitted to complete in the interest of his/her customers. Subsequently, they are allowed to charge according to their own evaluations which may incorporate various expenses for various GST-related exercises.

So if you have any questions or need any help/clarification regarding GST, you have a multitude of options available in order to help you out.

By Rachel

Rachel Cohen: Rachel is a sustainability consultant who blogs about corporate social responsibility and sustainable business practices.